InnoCare logo

InnoCare launched as first of its kind technology-enabled clinic management software platform and business process services

Watchstone Group plc (“Watchstone”) is pleased to announce the launch of InnoCare Ltd. ( (“InnoCare”) which is being spun out of Watchstone’s leading Canadian physiotherapy business, pt Healthcare Solutions Corp (“pt Health”).

InnoCare’s proprietory clinic management software platform and call centre customer service operations combined with its established industry expertise will enable clinic owners to transform patient experience and operate more efficient and productive practices in the growing North American healthcare market.

InnoCare has developed a range of cloud based, software as a service products as well as business process outsourcing modules, which include:

  • Advanced online booking and client self-booking options that are proven to drive lead generation and increase client satisfaction;
  • Data analytics and intelligent reporting capability to support patient treatment, enhance practice management, and provide objective visibility into business operation;
  • Optimized schedule management tools, allowing clinics to more effectively fill excess capacity;
  • Call centre operations that increase communication with clients and clinicians by extending personalized customer service hours to 90 hours per week; and
  • Billing and payroll services that reduce administrative requirements significantly, creating operational efficiencies and better financial control.

A tailored package of services is available to suit individual clinicians as well as larger practices.  These modular products are mobile enabled, fully configurable, and this will enable them to rapidly enhance their clinic operations and scale their practices.

InnoCare’s proven technology already powers 230 clinics across Canada treating 5,000 patients each day and delivering a 96% patient satisfaction score.

InnoCare will now develop customers throughout the healthcare industry (physiotherapists, opticians, doctors and other clinic types) across both Canada and the USA.

“Technology innovation is changing the way healthcare is delivered and how the industry optimizes their operations. Cloud based platforms allow clinics of all types to deliver a more connected, personalized and improved customer experience. Such optimization tools will give partner clinics significant competitive advantage in this evolving marketplace”. says Wayne Ingram, Managing Director, Slalom Consulting Canada, a leading Customer Experience and Technology Consultancy.

Heather Shantora, CEO of InnoCare said: “We have invested heavily in the development of our clinic management platform and we’ve proven its success in pt Health’s clinics. We can now bring to market the most comprehensive clinic management suite of solutions to the wider healthcare market across Canada and North America.”

Indro Mukerjee, Group CEO of Watchstone said: “The launch of InnoCare as a separate company will allow it the freedom to maximize the vast opportunity in the healthcare technology market whilst pt Health continues to do what it does best – serving patients and customers. Under Heather’s leadership, we are building one of the largest physiotherapy businesses in Canada and now make our market leading healthcare technology platform available to the wider market across North America. Our pt Health clinics will continue to deliver front line services to patients and will remain a trusted provider to thousands of consumers each day.”

For more information on InnoCare please visit

For more information on pt Health please visit

For media inquiries or to arrange an interview please contact: Mia Lennox, 905-599-1950