InnoCare sponsors 5th Annual National Forum on Patient Experience

InnoCare is Official Sponsor for Forum on Patient Experience 2017

InnoCare is proud to be an official sponsor for the 5th Annual National Forum on Patient Experience, Canada’s first and longest-running patient experience event. The event attracts hundreds of delegates from across Canada to discuss the patient experience in all aspects of healthcare.

InnoCare CEO Heather Shantora will speak alongside other key healthcare influencers on the importance of leveraging technology to improve the patient experience and access to healthcare. We are excited to partner with Strategy Institute to help drive meaningful change in Canadian healthcare through the use of technology. The 5th Annual National Forum on Patient Experience is being held from September 26th to 27th at the Holiday Inn Toronto International Airport in Toronto, Ontario.

To find out more about InnoCare, please visit

InnoCare Engage Release

InnoCare Launches Engage: A Fully Automated & Personalised Email Marketing Tool for Clinicians

InnoCare has released Engage, an automated and personalised email marketing system strategically designed to increase clinic revenue. Engage helps clinicians maintain relationships with their patients by recommending appropriate health care products, cross referring them to clinic services, reaching out when a patient self-discharges to encourage them to complete their treatment plan and attend future appointments.

Integrated with InnoCare Charting+, ‘trigger-based’ emails are sent at specific intervals during the patient’s treatment journey. Unlike traditional email platforms that require spreadsheet uploads and email development, Engage pulls data automatically from Charting+, alleviating the challenges and trepidation clinicians and their staff have with managing email marketing campaigns. Engage does all the heavy lifting, helping busy practitioners stay in-touch with their patients through meaningful and relevant content.

Engage emails are sent after specific events such as missed appointments. “We know that patient “fall-off” is a critical issue for clinics and patients alike,” InnoCare CEO, Heather Shantora, explains. “With Engage, practitioners will have peace of mind knowing that the program will automatically reach out if a patient has missed an appointment with a friendly reminder encouraging them to complete their treatment plan.”  The automated emails are based on recommendations the clinician made during appointments and documented within Charting+. Following the appointment, a patient receives a follow-up email that may be about a recommended health care product, contain an exercise guide, or cross refers a clinic service that supports the patient’s recovery goals.

Engage is another innovative product that further differentiates InnoCare as a health care technology leader focused on developing tools and services that improve clinic efficiency, grow practices, and improve clinical outcomes. In addition, all communications sent through Engage meet Canada’s Anti-Spam Legislation (CASL) requirements and contain relevant, personalised content that aligns with the patient’s unique treatment plan.

For more information about Engage, please visit

Indro Mukerjee with ingenie logo

Spotlight on ingenie

Watchstone Group is pleased to share a spotlight video on our ingenie business. This video features the Watchstone Group CEO, Indro Mukerjee and Mike Ketteringham and Cara Hurlock from the ingenie senior management team as they talk about ingenie’s success to date as an insurtech pioneer.

They explain how the business was founded on a passion for road safety and driven by innovation in data and technology that underpins everything. Building on the wealth of data and deep expertise in insurtech, they share their excitement on ingenie’s strong position for future growth.

Heather Shantora at Accelerate Summit 2017

InnoCare CEO Heather Shantora reveals launch of new feature at Accelerate Summit

Heather Shantora was the keynote speaker at the Clinic Accelerate Business Summit in Toronto, Ontario earlier this month. The sold-out event was the first of its kind in Canada bringing together industry experts and practicing rehabilitation professionals focused on business growth, process improvements and identifying efficiencies.

Shantora spoke to clinic owners from across Canada about the role of technology in improving patient care and optimising clinic operations. Speaking with her significant experience in the allied healthcare sector, Shantora shared examples of operational successes achieved at the helm of pt Health with the implementation of InnoCare Software.

InnoCare Software has provided 360-degree visibility on clinic operations that has led to actionable data in making intelligent business decisions. One such action is improving patient visit averages (PVA) with the development of InnoCare Engage, an automated email communication tool integrated with Charting+.  Shantora explained how through Engage, patients receive trigger based and personalised emails at specific time intervals during the patient’s treatment journey. Engage not only helps clinicians maintain relationships to prevent patient “fall-off” but the tool can also recommend products and cross refer clinic services to improve clinic revenue.

InnoCare will be launching Engage in the next few weeks. “InnoCare Engage will simplify patient communication, relationship management and grow clinic revenue”, explained Shantora, “Busy clinicians will have peace of mind with the click of a button”.

For more information about InnoCare, please visit

InnoCare - Ontario Chiropractic Association

InnoCare Ltd the Official 2017 Continuing Education Partner for The Ontario Chiropractic Association

The Continuing Education Committee of the Ontario Chiropractic Association (OCA) has selected InnoCare Ltd as the OCA’s continuing education sponsor of 2017.

InnoCare is proud to be the 2017 Continuing Education Partner for the OCA. InnoCare CEO Heather Shantora notes “continuing education plays a vital role in providing quality care to Canadians. That’s why we are honoured to be an educational partner with the OCA.”

InnoCare is committed to providing ongoing educational support and professional development to approximately 3,500 OCA members. In addition to quarterly webinars, InnoCare’s participation contributes to delivering a professional development curriculum offered to OCA members, helping them build and nourish success in practice.


About The Ontario Chiropractic Association

The OCA represents Ontario’s chiropractors. Established in 1929, the Ontario Chiropractic Association (OCA) is a voluntary professional association whose mission is to serve members and the public by advancing the understanding and use of chiropractic care.

For additional information about OCA, please visit


About InnoCare

InnoCare Ltd. is a Canadian healthcare market leader focused on the development of innovative healthcare technology designed to anticipate and respond to the growing needs of Canadian healthcare professionals and patients. InnoCare provides propriety cloud-based practice management software and back office administrative support services designed specifically for independent clinic owners across Canada. These services include a Canada-wide network of paramedical healthcare clinics, a state of the art call centre, centralized billing, marketing, HR, and payroll services.

For additional information about InnoCare, please visit


Hubio will chair the Next Generation Claims Workshop at the TINtech 2017 Conference

At Hubio, we work with our customers to deliver innovative, technological solutions to the insurance industry. We will be attending TINtech, the industry’s leading technology strategy event on Thursday 15th June in London.

As digital technologies continue to pervade and underpin every aspect of insurance, it’s never been a more critical time to devise and implement an effective technology strategy – the key challenge is bringing IT and the business together to deliver successful change.

Neil Thomson, Strategic Sales Director at Hubio, will be chairing the Next Generation Claims Technology Workshop which will discuss how to successfully transform claims to meet digital customer expectations, improve efficiencies and drive up retention.  The Workshop will examine claims processes, change management and leveraging new technologies.

For more information on the event, please visit the TINtech website

For more information on Hubio, please visit

League and InnoCare

InnoCare Ltd. and League Team Up to Streamline Access to Health Clinics for Canadians

InnoCare Ltd. announces a new partnership in the extended health benefits industry. Pairing with League Inc., the digital alternative to traditional health insurance, InnoCare will add their Canada-wide network of clinics to League’s comprehensive list of healthcare providers.

Known for their innovative approach to health benefits, League provides a digital platform connecting employers and consumers with health and wellness service providers. Unlike traditional employee health benefits, League unlocks restrictive caps and allows employees to use their allotted spend on the services they need most.

“We are delighted to join such a progressive Canadian company in the provision of wellness solutions. Combining our extensive network of clinics with League’s consumer-first service offering means we can extend our reach and help even more Canadians get the care they need,” states Heather Shantora, CEO of InnoCare.

InnoCare’s extensive Canada-wide network of health clinics offers a variety of paramedical services including physiotherapy, massage therapy, acupuncture, chiropractic care and more, all in an interdisciplinary clinic setting. InnoCare is dedicated to building efficiencies through the use of technology to streamline care and get patients healthy, faster.

Michael Serbinis, Founder and CEO of League, built the platform to help people better prioritize their health. “Employers are seeing the value in providing their employees with improved access to quality healthcare services like InnoCare. The ability to manage the entire process through a seamless, end-to-end digital experience makes it easy.” Through this partnership, both companies hope to continue to push for innovation in the delivery and management of healthcare services in Canada.


About League
League Inc. is the new digital alternative to traditional health insurance that connects employers and employees to a comprehensive network of health services and benefits, giving them unparalleled choice, convenience and value. League unlocks employee benefits to give everyone the power to act every day and live longer, healthier, happier lives. League Insurance Agency Inc. is a licensed subsidiary of League Inc.

For additional information about League Inc, visit


About InnoCare
InnoCare Ltd. is a Canadian healthcare market leader focused on the development of innovative healthcare technology designed to anticipate and respond to the growing needs of Canadian healthcare professionals and patients. InnoCare provides propriety cloud-based practice management software and back office administrative support services designed specifically for independent clinic owners across Canada. These services include a Canada-wide network of paramedical healthcare clinics, a state of the art call centre, centralized billing, marketing, HR, and payroll services.

For additional information about InnoCare, visit

pt Health online store

pt Health Launches Online Store

pt Health, a leader in the delivery of physiotherapy care expands into e-commerce.

pt Health, one of Canada’s largest chains of allied healthcare clinics, known for the delivery of physiotherapy, massage therapy, chiropractic care, acupuncture, and other wellness services, is proud to announce the launch of its online Product Store. pt Health Product Store launched May 1st, 2017, it features health and wellness products to suit every need.

pt Health’s online Product Store offers the same great products as their clinics. While also expanding their product offerings significantly, including a wide selection of seat cushions and backrests, pain management solutions, as well as vitamins and supplements. Peter Ruttan, Vice President of pt Health, underscores the importance of this expansion, saying, “In addition to our 230 corporate and network clinics located across Canada, our patients will now have 24/7 access to the products they need. This is a great opportunity for us to ensure Canadians get both excellent care and the products they need to support their recovery at home.” Heather Shantora, CEO of pt Health, adds, “we are excited to expand our service offering into online shopping. This expansion into a multichannel patient experience really marks a turning point for us.”

The pt Health online Product Store brings the pt Health experience full circle. Patients can find the products they need online to support their recovery, all with the same great care and attention to detail people expect from pt Health.

About pt Health

pt Health is Community Clinic Network with 230 corporate and network clinics located across Canada. pt Health clinics offer physiotherapy, massage therapy, occupational therapy, acupuncture, psychology, hand therapy, and chiropractic among other services in an interdisciplinary setting. Clinics also provide custom bracing and orthotics services, compression stockings, and home rehabilitation products.

To learn more about pt Health, please visit or

Fleet platform with integrated 3G camera

Hubio Fleet announces new upgrades to vehicle tracking platform

Unveiling at the Commercial Vehicle Show at the NEC, Birmingham this week, Hubio Fleet showcases the addition of an integrated 3G camera, CAN Bus technology and mobile app to their offering. As well as fuel savings and measuring driver behaviour, fleet managers can now take advantage of real-time crash and incident notification, simplifying the insurance claims process.

The new 3G camera enables fleet manager and operators to watch video footage within minutes of a driving incident occurring, allowing immediate claim intervention with first notification of loss (FNOL), helping to minimise claims and protect drivers.

In addition, Hubio Fleet has also introduced a mobile phone app that both fleet managers and drivers can use. The app gives fleet managers full visibility of their vehicles and drivers from anywhere with mobile signal. Meanwhile the driver version of the app allows drivers to monitor themselves, giving them the opportunity to improve their driving performance without needing direct intervention from the fleet manager.

Hubio Fleet’s General Manager Russell Olive says:

“We have worked hard to significantly enhance and add features that we think will dramatically benefit fleet managers.

The addition of the camera not only helps understand driving incidents, but the footage can also be used in conjunction with harsh driving alerts allowing fleet managers to coach drivers that are putting the fleet at risk.

Add to that the powerful reporting insights and the option of the CAN Bus Black Box and fleet managers really do now have a powerful and easy-to-use way of getting the best from their fleets and their drivers.”

Hubio Fleet is exhibiting at the Commercial Vehicle Show at the NEC from 25th – 27th April 2017.

For more information about Hubio Fleet, please visit

Innocare and Hearing Excellence Logos

Hearing Excellence Newest InnoCare Client

InnoCare Ltd. announces a new partnership in the audiology industry. They have partnered with Hearing Excellence, a leader in the hearing test, hearing aid, and tinnitus management market. InnoCare now offers Connect, call answering service, to all six Hearing Excellence locations across the Greater Toronto Area.

Hearing Excellence offers a mix of hearing solutions, including the highest quality hearing aids from all leading manufacturers, assistive listening devices, ear and wax hygiene products, ear and noise protection products.

InnoCare Connect utilises live agents specially trained to take calls from the medical sector. In addition, to call answering, the Connect service also includes direct booking, a secure online portal to retrieve messages, and extensive data.

InnoCare Connect is but another element of the excellent customer care Hearing Excellence offers each and every client. InnoCare is delighted to be working with Hearing Excellence to provide top-quality patient experiences. CEO Heather Shantora notes that:

“At InnoCare, we believe that the patient comes first. This expansion into the audiology industry is an exciting step for InnoCare as we continue to expand our capabilities across new healthcare sectors. Through our partnership with Hearing Excellence, InnoCare Connect will empower patients to take control of their care from their homes, at a time that suits their schedule.”

About Hearing Excellence

Founded by Sharad and Vineeta Ojha, Hearing Excellence is considered among the best in the audiology industry. All six locations have experienced clinicians on staff that offer expert knowledge on products and provide industry-leading care. In addition to products, Hearing Excellence offers expert services such as hearing tests and assessments, hearing aid care and repair, tinnitus management, earwax management, aural rehab, and more.

For more information about Hearing Excellence, please visit

To learn more about InnoCare Connect, please visit